Network security is critical for any organization in the modern world. However, sometimes it gets in the way and prevents you from accessing the sites you need.

Here are some things you can try if your network's security settings are preventing you from accessing your Career Fair Plus virtual fair.

Use a Different Network

The first and easiest thing to try is to access the Career Fair Plus web app using a different network that doesn't have the same restrictions.

This could mean using your home Wi-Fi network, using a cellular connection if you're on a phone or tablet with that capability, or even trying your company's guest Wi-Fi if that has fewer restrictions.

Use a Different Device

If you're using a company-issued computer and changing your network either didn't work or isn't an option, then the computer itself may have security measures that are blocking your access.

Try accessing the Career Fair Plus web app using a personal computer or mobile device to see if that solves the problem.

See if Your IT Department will Whitelist Our Application

If you have some time before your fair, and using a different network or device isn't an option, you can try to work with your IT department to unblock the Career Fair Plus site.

The Career Fair Plus application uses Google's Firebase and Firestore applications to serve up the data necessary for the application to run. You or your IT department can use this link to test to see what portions of Firebase or Firestore are being blocked by the network and whitelist them, allowing you and your co-workers access.

Copy the following text to send to your IT department:

Hi,

I am attending an upcoming virtual career fair that is using the Career Fair Plus platform. It appears that our network is blocking the ability for the Career Fair Plus web app to contact Google Firebase, which supplies schedule and candidate data to the application.

Would it be possible to allow the following on our network, at least for myself:

  • Web sockets
  • Long polling (HTTPS)
  • Access to the firestore.googleapis.com domain
  • Access to the Firebase domains (firestore.googleapis.com, plus any others indicated in the test results from this test utility).
  • The required access for the Career Fair Plus video provider.

Thank you for your assistance.

Regards,

Contact Career Fair Plus Technical Support

If none of the above options work, or there is not enough time to try the IT route, reach out to our support team at support@careerfairplus.com and we can work with you to find a solution that will allow you to meet with any candidates that have booked reservations.

In order to help us diagnose your issue more quickly, please provide a screenshot of your browser's development console at the time you're experiencing the issue.

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